7K
Downloads
77
Episodes
Are you a CEO, VP of Marketing, or Sales Leader at an interior product company looking to grow in the hospitality or home design markets? The Thrive In Design Podcast is your go-to resource for innovative marketing strategies, brand storytelling techniques, and sales tactics that help you stand out in a competitive, design-driven industry.
Hosted by Nicole Lashae (Ben) Hall, Design Strategist and Founder of Thrive In Design, this weekly podcast offers actionable insights and expert interviews that help you position your brand, engage the A&D community, and scale your impact in the built environment. From product launch strategy to tradeshow optimization, digital marketing to dealer enablement — each episode gives you the tools to amplify visibility and drive measurable growth.
🎯 Topics we cover:
- Interior product marketing and brand positioning
- Sales enablement strategies for the design industry
- How to increase visibility with architects, designers, and specifiers
- Hospitality and residential design market trends
- Leveraging podcasts, content, and events to drive demand
Whether you’re launching a new collection, entering new verticals, or refining your go-to-market strategy — this podcast will equip you to lead with clarity, creativity, and confidence.
🌐 Visit our website: www.thriveindesign.co
📅 Sign up for our next live training: https://training.thriveindesign.co
💌 Subscribe to our email list: https://podcast.thriveindesign.co
Episodes
![S3, E10: Revamping Your Customer Experience with A.C.E The Journey [PART ONE]](https://pbcdn1.podbean.com/imglogo/image-logo/9455027/Thrive_In_Design_PodCover_2025_300x300.png){kind=logo}
Thursday Mar 09, 2023
Thursday Mar 09, 2023
It’s no secret that at Thrive In Design, we believe that the key to increasing brand awareness and revenue for your interior product company is tied to your customer experience. That’s why we rely heavily on A.C.E. The Journey, our proprietary method, which allows us to do a deep dive into understanding how a designer learns about your products, how they specify them, and, finally, how the materials are procured.
It’s one thing to talk about A.C.E. The Journey in theory. It’s another thing to hear how this method applies to REAL interior product companies. In this episode, Nicole introduces two interior product companies and identifies what parts of their customer experience could use some TLC. Let’s find out what they are doing well and where they can improve. Hopefully, this will spark some interesting conversations and force you to take a paradigm shift in how you run your interior product business.
Ready to jump in?
Key Highlights from the Episode:
[00:01] Episode intro and overview
[02:25] The key to increasing your brand awareness
[02:38] What is A.C.E The Journey?
[04:50] Interior Product Company scenario A and their A.C.E analysis
[08:33] Strategic recommendations for scenario A
[12:57] Interior Product Company scenario B and their A.C.E analysis
[14:18] Strategic recommendations for scenario B
[19:21] A quick recap
[21:22] Call to action
Notable Quotes:
- It all comes down to mastering the customer journey to increase your brand awareness and revenue.
- With effective brand awareness, you can succeed in your business.
- Doing the same processes in your business will only give you the same results.
Learn more about Thrive In Design:
Website: https://www.thriveindesign.co/
Instagram: https://www.instagram.com/thriveindesign/
Facebook: https://web.facebook.com/thriveindesign/
LinkedIn: https://www.linkedin.com/company/thriveindesign/
Register for the next Thrive In Design live training here: https://training.thriveindesign.co/
Get your copy of "The Ultimate Guide to A&D Sales": https://www.thriveindesign.co/brand-reps.
No comments yet. Be the first to say something!